Dash covers are normally shipped within 5 - 7 days of order. Seat covers can take between 2-5 weeks before they are shipped. Floor mats are shipped normally within 1 week of order. All other products vary depending on stock. There is NO RETURN on custom dash covers for any reason other than defects or workmanship in our product. You have 60 days to return them for a credit. Past 60 days there is no return on anything. All other products including seat covers are also non returnable unless express authorization has been issued to you. If authorization has been given to you for a return, you will need to put a copy of the invoice in the box, write on the copy who you spoke with, and your name as well. There is a $7.50 restock fee on dash covers, dash caps are returnable, but you will lose shipping costs going to you and coming back to us. and up to 25% restock fee on all products we offer. Customers will not get back any shipping costs on any product going to the customer or being returned to our company. All special orders are non returnable for any reason except defects. All credits issued are for store credit only.